This is placeholder legal copy for development and pre-launch review. Final text will be provided by legal counsel before production launch.
1. Overview
We want you to be confident in your training purchase. This policy explains when refunds may be available for individual course purchases made through our storefront.
Fleet and enterprise agreements may include separate refund or credit terms stated in your contract.
2. Refund eligibility
You may request a full refund within 14 days of purchase if you have not completed more than 25% of the course content (as measured by activities completed in the learning platform).
Refunds are generally not available after a certificate of completion has been issued, except where required by law.
- Duplicate purchases caused by a technical error
- Course permanently unavailable due to our error
- Billing errors confirmed by our support team
3. Non-refundable situations
The following are typically not eligible for refunds:
- Courses completed or substantially completed
- Purchases made more than 14 days ago (unless required by law)
- Promotional or specially discounted bundles unless stated otherwise
- Third-party fees or charges outside our control
4. How to request a refund
Contact support with your order email, course name, and reason for the request. Approved refunds are returned to the original payment method within 5–10 business days.
5. Free courses
Free enrollments do not involve payment and are not subject to monetary refunds. You may unenroll by contacting support if you no longer need access.
6. Contact
Refund requests and questions are handled through Contact support.